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 Now let's talk about a person's description of perceptions they have about their dog's behaviors. By now everyone should see where this discussion is really going. "Fluffy is aggressive." A simple declarative statement, except, I have no idea what it means. Recently, for one client, it meant that the year old dog was - and had been since puppyhood - tethered to a tie-down 23 / 24 hours and tried everything - including grabbing the owner and leading her to the ball - to solicit play during her one hour of freedom. The action with the teeth seemed "aggressive" to the client and her desire to play with the dog decreased as the size of the dog and the desperation with which the dog sought play grew.

There is only one way out of this problem: collect data on the actual behaviors. Watch the dog when you are talking to the client, ask the client to interact with the dog the way they normally do, videotape the dog while you are doing this so that you can review the tape leisurely and learn something (I cannot simultaneously talk to the client, watch the dog, take notes, and make sure no one is being mauled - and I do this for a living), ask the client to videotape the dog at home doing its normal routine, ask about specific behaviors. If you are unsure of something, put the dog in a different situation. If the client tells you that the dog barks when he sees other dogs on the street, ask if it's a "happy", multi-toned, high-pitched, greeting bark, or a sharp, repetitive bark often associated with distress, or a low, decrescendo, menacing bark. If the client says, "I don't know", thank them for their honesty and take the dog for a walk. Don't make it the client's responsibility to be omniscient. Let them know early on that - not only is it okay to not know something - but that it's important for you to know when they are unsure so that you can collect the data. You don't have to go to the client's house to do this, and given that you automatically change the social environment when you do so, you might want to save home visits for situations needing further clarification. You can often do just as well and sometimes better with videotape of ordinary activities.

 

 

 

 

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